Kundenbetreuer/Sachbearbeiter (m/w/d) in der privaten Altersvorsorge
Hybrid
Core
You support and advise customers and sales contacts on all matters regarding changes to life and pension insurance contracts.
Role type
Customer service specialist (life and pension insurance)
Builds
Customer service solutions for life and pension insurance contracts
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Life insurance contract knowledge, Insurance and contract law, 2nd level support, Complex case handling, Process improvement
Preferred skills
Experience in life insurance operations, Teamwork, Service orientation
Responsibilities
Advise customers on contract changes, Handle complex cases, Provide 2nd level support via phone, Improve service processes