IT Business Analyst (m/w/d) – CRM-System (Salesforce)
Core
You are responsible for the continuous development of the company's central CRM system (Salesforce) using agile methods (SAFe) to improve sales processes, increase transparency, and support daily sales activities.
Role type
Business Analyst (CRM/Salesforce)
Builds
CRM system (Salesforce) and sales processes
Domain
Insurance / CRM / Sales
Required skills
Business Analysis, Salesforce, CRM, Agile methodologies (SAFe, SCRUM), Process Optimization, Stakeholder Management, Requirement Analysis, Lifecycle Management, Strategic Planning
Preferred skills
Experience in Insurance industry, Strong analytical thinking, Change management
Technologies
Salesforce, SAFe, SCRUM
Responsibilities
Analyze requirements from sales and prioritize them with the Product Owner, Drive topics independently from conception to implementation including testing and introduction, Act as the primary technical contact for sales and IT to ensure clear decisions at the business-technology interface, Identify and proactively implement optimization potentials in processes and systems, Shape strategic CRM and sales initiatives from idea to implementation
Seniority
Mid-Senior, hands-on IC