Support manager (технічна підтримка БПЛА)
Core
Providing technical support for UAV (drone) operators during equipment operation, diagnosing issues, and consulting on setup and usage.
Role type
Support manager (technical support for UAVs)
Builds
Operational support for UAVs (БпАК)
Domain
Defense / UAVs
Deliverable
client delivery
Required skills
technical diagnostics, remote desktop support (AnyDesk, TeamViewer), user consultation, issue triage, operational support
Preferred skills
willingness to learn, accuracy, attention to detail
Responsibilities
diagnose and resolve technical malfunctions, consult users on equipment setup and usage, provide support via chat and phone, resolve technical issues via remote connection, monitor user operation and respond to requests, log user requests and escalate complex cases to specialists