Senior Operations Analysis
Core
Senior Operations Analyst driving process efficiency, regulatory compliance, and system optimization across TransUnion Africa Operations.
Role type
Senior Operations Analyst (Process & Systems SME)
Builds
Operational processes, SOPs, and system enhancements for TransUnion Africa
Domain
Financial services / Consumer credit / Regulatory compliance
Required skills
Business Analysis, Lean Six Sigma Green Belt, Root-cause analysis, Requirements gathering, UAT leadership, Process optimization, Audit remediation, Data analytics, AI/Automation, Stakeholder collaboration
Preferred skills
Intermediate Excel, Management reporting, Change management
Technologies
Data analytics tools, AI platforms, Automation frameworks, Office applications
Responsibilities
Conduct advanced analysis of operational processes and systems to identify improvement opportunities. Perform root-cause analysis and recommend corrective actions. Review, develop, and govern operational processes and SOPs. Lead User Acceptance Testing (UAT) activities and develop test cases. Collaborate with technology teams to translate business requirements into system enhancements. Support audit remediation and ensure compliance with consumer dispute regulations.
Seniority
Senior, hands-on IC