Project Partner Operations Lead
Core
Lead operational projects and manage strategic network partner relationships to drive service excellence and process improvements in logistics and supply chain.
Role type
Senior IC Project Partner Operations Lead
Builds
Operational improvements, partner performance enhancements, and crisis response protocols
Domain
Logistics and Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional project leadership, partner relationship management, operational data analysis, crisis management, training program development, strategic planning
Preferred skills
Pilot new technologies, identify process bottlenecks, influence stakeholders
Technologies
Audit tools, communication platforms
Responsibilities
Lead major cross-functional operational projects from planning to execution; Manage relationships with strategic network partners and monitor KPIs/SLAs; Mentor Network Support Specialists and Lead team members; Analyze complex operational data to identify strategic improvement opportunities; Coordinate with multiple departments to address high-priority escalations; Oversee development and delivery of advanced training programs; Assist in departmental planning by identifying resource needs and efficiency opportunities; Take a proactive role in crisis management situations; Drive continuous improvement by piloting new technologies or processes; Represent the Network Support team in planning meetings or strategy sessions
