Delivery Manager - Customer Enablement Platforms
Core
Lead end-to-end delivery of strategic customer-facing technology initiatives and digital platforms for Australian Government and Defence Force employees.
Role type
Senior Delivery Manager (Customer Engagement Platforms)
Builds
Salesforce CRM, Web Self-Service, Salesforce Mobile Publisher, MuleSoft, Salesforce Marketing Cloud, Data Cloud/Data360, and Registry systems.
Domain
Financial services / Government / Customer Engagement
Required skills
Agile/Waterfall/hybrid delivery leadership, cross-functional team coordination, budget management, financial forecasting, resource planning, stakeholder management, vendor management, governance, risk management, security compliance.
Preferred skills
Customer experience (CX) platforms knowledge, government procurement experience, risk and security standards expertise.
Technologies
Salesforce, MuleSoft, Salesforce Marketing Cloud, Data Cloud, Data360, Registry systems.
Responsibilities
Lead end-to-end delivery from initiation to deployment; provide strategic direction and governance for the Customer Engagement Platforms team; collaborate on delivery plans, budgets, and risk registers; drive solution implementation while maintaining quality and security; remove delivery impediments; report on delivery status to steering committees.
Seniority
Senior, hands-on IC with team leadership
