VIP Operations Team Leader
Core
Lead a multidisciplinary team of 7 (copywriters, photographers, logistician) to process high-value VIP consignment items through intake, photography, copywriting, and listing on a global fashion marketplace.
Role type
Senior IC warehouse operations team leader
Builds
Production content (photography, copy) and listings for VIP consignment items
Domain
E-commerce fulfillment / Luxury fashion resale
Deliverable
Product features (listings) | Production ML models (no) | Dashboards & analysis (no) | Research (no) | Client delivery (no) | Infrastructure (no) | Physical/clinical work (no) -> Product features (listings)
Required skills
Team leadership and coaching, workflow coordination, KPI monitoring, bottleneck identification, SOP creation, stakeholder management, operational accuracy, change management
Preferred skills
Managing multidisciplinary teams, handling high-value inventory, creative production experience, SOP development, circular economy interest
Technologies
None explicitly stated
Responsibilities
Lead, coach, and support a team of 7 across copywriting, photography, and logistics; Coordinate daily VIP consignment workflow from arrival to listing; Monitor productivity, quality, and turnaround time against KPIs; Identify and resolve operational bottlenecks; Partner with Key Account Managers as the operational escalation point; Create and maintain Standard Operating Procedures
Seniority
Senior, hands-on IC
