Senior Frontoffice Applications & Training Specialist (m/w/d)
Core
Central point of contact and trainer for Relationship Managers and Frontoffice staff regarding the usage of a strategic Frontoffice system in Germany.
Role type
Senior Frontoffice Applications & Training Specialist
Builds
A new customer and advisor system for the German Frontoffice teams
Domain
Wealth Management / Private Banking
Required skills
Banking expertise, Private Banking/Wealth Management experience, System implementation knowledge, Training & workshop facilitation, Process analysis, Stakeholder management
Preferred skills
Digital transformation experience, MS Office proficiency
Responsibilities
Act as the local contact person for daily system usage, Provide consultation and support on functional and procedural questions, Plan and conduct training sessions and onboarding, Analyze user feedback and collaborate with IT/Project teams for system evolution, Participate in testing and release of new functionalities, Coordinate operational support and identify process optimization opportunities