Werkstudent Kundenzentrierung / Customer Centricity (m/w/d)
Core
Support the setup and development of customer feedback management, analyze customer feedback and service metrics to identify trends and improvement opportunities, and build dashboards for data-driven decision-making.
Role type
Werkstudent (Student Intern) in Customer Analytics & Data Visualization
Builds
Dashboards, reports, and data-driven decision-making foundations
Domain
Utilities (Energy & Water) + Customer Experience Analytics
Deliverable
dashboards & analysis
Required skills
Data analysis, SQL, Microsoft Excel, Power BI, Data modeling, Process digitalization
Preferred skills
Power Automate, APIs, Database management, Automation
Responsibilities
Systematically evaluate customer feedback, analyze service KPIs to identify trends, support the creation of dashboards and reporting tools, prepare presentations and documentation for cross-functional teams
Seniority
Student Intern (Werkstudent)
