Mitarbeiterin Forderungsmanagement (m/w/d)
Core
Enforce outstanding claims and manage disconnection processes for utility services (electricity, gas, water, heat) for residential, commercial, and industrial customers.
Role type
Senior claims management specialist (utilities)
Builds
Utility supply solutions and disconnection enforcement for swb customers
Domain
Utilities / Energy supply
Deliverable
client delivery
Required skills
SAP IS-U, SAP SSC, DSC-Sperrtool, commercial training, negotiation skills, knowledge of billing processes, knowledge of disconnection laws
Preferred skills
Experience in energy supply sales, experience with DSC-Sperrtool
Responsibilities
Organize mailing of disconnection notices, ensure legally required information is sent to municipal institutions, conduct final negotiations for payment settlements, monitor orders for energy and water disconnection, process feedback from the distribution network operator, analyze and ensure quality of disconnection processes