Versicherungskaufmann KFZ-Schaden (m/w/d)
Core
Manage private and commercial vehicle insurance claims from simple to complex cases, serving as the primary contact for customers to ensure satisfaction and cost savings.
Role type
Claims adjuster (automotive insurance)
Builds
Claims resolution process for private and commercial vehicle insurance
Domain
Insurance / Automotive
Deliverable
client delivery
Required skills
claim management, customer communication, negotiation, phone communication, written communication, MS Office, EDV systems
Preferred skills
prior experience in vehicle damage handling, team orientation, empathy, service orientation, decision-making
Responsibilities
Manage all claims within the scope of private and commercial vehicle insurance, act as the personal contact for customers, negotiate with customers, sales partners, brokers, and external service providers, coordinate availability during off-hours with the team, collaborate with the damage service management and external damage service teams