Manager, Client Service & Fund Operations Transformation - 12 Month Contract
Core
Lead client service operations and drive a 12-18 month fund administration transformation for Vanguard Canada.
Role type
Manager, Client Service & Fund Operations Transformation
Builds
Enhanced client service processes, operational controls, and a transformed fund administration back-office.
Domain
Financial Services / Fund Administration / Investment Operations
Required skills
Client service management, Fund administration, Project management, Operational risk management, Stakeholder coordination, Process improvement, Vendor management, Regulatory compliance, Change leadership, Cross-functional leadership
Preferred skills
Mutual funds/ETFs knowledge, Investment operations, Transfer agency experience
Technologies
N/A
Responsibilities
Serve as escalation point for complex client service inquiries and operational issues; Partner with Sales, Legal, Finance, and Product to resolve issues; Provide day-to-day leadership over recordkeeping and client servicing processes; Identify root causes and drive process improvements; Lead Canadian project activities for fund administration transformation; Act as connector between Canadian requirements and global teams; Coordinate stakeholder communications and project reporting; Support audit-ready documentation and regulatory controls.
Seniority
Manager, hands-on IC with leadership scope