Voice of the Client and Outcomes Analyst
Core
Gather, analyze, and present actionable insights from client feedback, sentiment, and behavioral data to measure and enhance client experience and drive business decisions.
Role type
Senior IC client experience analyst
Builds
Client experience strategies and product/service improvements
Domain
Financial services / Personal investing
Deliverable
dashboards & analysis
Required skills
Data analysis, dashboard creation, survey platform proficiency, client journey mapping, competitor benchmarking, trend identification, stakeholder communication
Preferred skills
AI for data analysis, UK personal investing marketplace knowledge, client insight analysis experience
Technologies
Excel, Power BI, Tableau, Adobe
Responsibilities
Collect and analyze client feedback from surveys, complaints, QA, and social media; benchmark against competitor data; identify trends to support business decisions; collaborate with cross-functional teams on strategic initiatives; monitor and present client satisfaction metrics.
Seniority
Senior, hands-on IC