Senior User Experience Researcher
Core
Designs and conducts complex user experience research studies to support UI design and recommend usability improvements for web and mobile applications.
Role type
Senior User Experience Researcher (IC)
Builds
Usability insights and recommendations for business and IT teams
Domain
Financial services / User Experience Research
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
User research planning, usability testing, heuristic evaluation, user interviews, contextual inquiry, data analysis, stakeholder presentation, usability strategy, team mentoring, project management
Preferred skills
User testing, Qualtrics, Medallia
Responsibilities
Plan, design, and conduct user research, usability, and heuristic evaluations; Conduct user interviews and contextual inquiries to identify user needs; Analyze and present research results to design teams and decision makers; Suggest strategies to gain business buy-in; Educate project teams on usability value; Identify usability opportunities and negotiate adoption of recommendations; Assist in building usability principles and train junior staff
Seniority
Senior, hands-on IC with mentorship responsibilities