Technical Support Engineer
Core
Provide 24/7 technical support and troubleshooting for large-scale AI infrastructure deployments, diagnosing complex networking issues and collaborating with engineering teams.
Role type
Senior Technical Support Engineer (Networking & Cloud Infrastructure)
Builds
AI infrastructure solutions and network operations services
Domain
Cloud networking, AI infrastructure, Data Center operations
Deliverable
client delivery
Required skills
Complex networking troubleshooting, BGP/OSPF/VxLAN protocols, Network Operating Systems (IOS, IOS-XR, EOS, Junos), DevOps practices, Cloud provider operations, Service Level Agreement (SLA) management, On-call rotation management
Preferred skills
SONiC or Open source OS experience
Technologies
BGP, OSPF, VxLAN, IOS, IOS-XR, EOS, Junos, SONiC
Responsibilities
Troubleshoot complex customer environments and resolve technical issues, Collaborate with Software and Hardware Engineering teams to implement resolutions, Track and prioritize customer cases based on urgency, Respond to inquiries via chat, phone, and web channels, Provide timely workarounds adhering to SLAs, Track and report support metrics for continuous improvement
Seniority
Senior, hands-on IC
