Director, Agency Operations & Technology
Core
Lead operations and technology for a long-standing agency account, managing project delivery, platform adoption, and team development.
Role type
Senior Director, Agency Operations & Technology
Builds
Agency operating models, project delivery pipelines, and technology platforms (Figma, Ziflow, AEM Cloud)
Domain
Advertising & Marketing Agency
Required skills
Agency operations leadership, Project/Program management, Team building and talent development, Budget ownership, Enterprise transformation, Platform migration, AI/automation strategy, Executive stakeholder management, Vendor management
Preferred skills
Experience in complex integrated accounts, Technical fluency without engineering background, Influence across creative and business leadership
Technologies
Figma, Ziflow, AEM Cloud, Rackspace
Responsibilities
Lead and develop a team of PMs and operations professionals; Own the technology and operations roadmap and budget; Drive adoption of platforms and major migrations; Run intake and orchestration for client requests; Lead transformation initiatives including AI and automation pilots; Serve as an escalation point for complex operational matters.
Seniority
Director, Senior Leadership