Kundenberater (m/w/d) im Service im Regionalmarkt Rhein-Wehra
Core
First point of contact for private banking customers, handling service requests, onboarding to digital offerings, and resolving complex service issues via in-person or scheduled appointments.
Role type
Customer Service Advisor (Private Banking)
Builds
Customer service experiences and digital adoption for private banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, digital literacy, communication, problem-solving, organization, adaptability
Preferred skills
Experience in customer service, interest in online banking
Responsibilities
Greet customers and handle initial inquiries, support customers with online and mobile banking, identify customer needs and propose solutions, process complex service requests, conduct scheduled service appointments