Kundenberater (m/w/d) im Service im Regionalmarkt Rhein-Wehra
Core
First point of contact for private banking customers, handling service requests, onboarding to digital banking, and resolving complex service issues via in-person or scheduled appointments.
Role type
Customer Service Advisor (Private Banking)
Builds
Customer service interactions and digital banking adoption
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, digital banking knowledge, communication, problem-solving, organization
Preferred skills
Teamwork, adaptability, self-motivation, digital competencies
Responsibilities
Greet customers and handle initial inquiries, assist with online and mobile banking usage, resolve complex service requests, identify customer needs and propose solutions
Seniority
Entry to Mid-level, individual contributor