Kundenberater (m/w/d) Business-Banking - Digitaler Kundenservice
Core
First point of contact for business and commercial customers via phone, video, email, and chat to handle inquiries, identify needs, and refer to specialists.
Role type
Customer service representative (business banking)
Builds
Customer satisfaction and successful product onboarding for business and commercial clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Active listening, needs analysis, referral management, communication, technical affinity, sales orientation
Preferred skills
Experience in business banking, outbound/inbound calling, customer relationship building
Responsibilities
Handle customer inquiries via phone, video, email, and chat; identify customer needs and refer to specialists; conduct outbound and inbound calls to increase satisfaction and close products; schedule consultations; support sales actions; build long-term customer relationships and acquire new customers through referrals