Associate ServiceNow Developer
Core
Designing and developing technical solutions for ServiceNow ITSM and CSM modules, including administration, maintenance, and support.
Role type
Associate L2 ServiceNow Developer
Builds
ITSM toolset components, scoped Apps, integrations, reports, and knowledge management solutions.
Domain
IT Service Management (ITSM) and Customer Service Management (CSM)
Required skills
ServiceNow platform design and development, ITIL process implementation, JavaScript scripting, REST/SOAP integrations, UI and data policy creation, Import Sets and transform maps, Angular, CSS, HTML
Preferred skills
Additional ServiceNow Suite certifications, ServiceNow licensing knowledge
Technologies
ServiceNow, JavaScript, Angular, REST API, SOAP, HTML, CSS
Responsibilities
Implementing ITSM tools (Incident, Service Request, Problem, Change, Configuration Management), creating/modifying ITSM components, writing scripts and business rules, developing REST/SOAP integrations, managing knowledge bases and data loading, providing technical support and documentation
Seniority
Associate, hands-on IC
