CRM Manager, IT Delivery
Core
Manage and lead a team of technical support staff to design, develop, test, implement, and monitor software and tools for business units, acting as a liaison between business sponsors and technical teams.
Role type
Senior IT Delivery Manager (CRM/Software Development)
Builds
Software releases and enterprise IT solutions for business units
Domain
Financial Services / IT Infrastructure / CRM
Deliverable
production ML models | product features | infrastructure
Required skills
IT project management, Agile methodologies, SDLC best practices, team leadership, risk management, budgeting, IT governance, cybersecurity integration, CRM product expertise (Microsoft Dynamics, Salesforce)
Preferred skills
AWS platforms, Generative AI use cases
Technologies
Microsoft Dynamics, Salesforce, AWS
Responsibilities
Hire, evaluate, and supervise technical staff; deliver software releases and define project scope; develop staffing and operational plans; implement changes to department policies; lead quality initiatives; present status and metrics to management; ensure staff compliance with IT and security policies; manage project risks and budgets; integrate cybersecurity best practices into IT projects.
Seniority
Manager, hands-on leadership