Senior or Lead Salesforce Application Support Engineer
Core
Provide L1/L2 production support for Salesforce Marketing Cloud, Data Cloud, and Account Engagement in the investment management industry, ensuring platform stability and SLA compliance.
Role type
Senior Salesforce Application Support Engineer
Builds
Marketing Cloud campaigns, customer journeys, automations, and data synchronization pipelines
Domain
Financial Services / Digital Marketing Technology
Required skills
Salesforce Marketing Cloud (Campaigns, Journeys, Automations), Salesforce Data Cloud, REST/SOAP APIs, SQL, Root Cause Analysis, ITIL, Splunk/AppDynamics/Dynatrace/New Relic, Jira Service Management/ServiceNow
Preferred skills
Salesforce Account Engagement (Pardot), Sales Cloud administration, Financial services industry experience, Salesforce Marketing Cloud certifications
Technologies
Salesforce Marketing Cloud, Salesforce Data Cloud, Salesforce Account Engagement, Splunk, AppDynamics, Dynatrace, New Relic, Jira Service Management, ServiceNow, REST APIs, SOAP APIs, SFTP
Responsibilities
Monitor and support Marketing Cloud campaigns, customer journeys, and automations; Investigate and resolve L2 incidents regarding campaign execution and data synchronization; Troubleshoot integration failures and automation errors; Perform root cause analysis and drive corrective actions; Support release validation and change management.
Seniority
Senior, hands-on IC
