Technical Service Manager (all genders)
Core
Technical Service Manager responsible for customer and developer support, incident coordination, and administration of a semantic data platform and AI applications.
Role type
Technical Service Manager (IC)
Builds
AI-powered semantic data platform (Bardioc) and related data/AI applications
Domain
AI, Semantic Data Platforms, Cloud Infrastructure
Deliverable
production ML models
Required skills
ITSM processes, Incident management, Linux console operations, Containerization (Docker, Kubernetes), Infrastructure as Code (Terraform), CI/CD (GitOps)
Preferred skills
Analytical approach, Diagnostic skills, Self-directed learning
Technologies
Kubernetes, Docker, Terraform, GitOps
Responsibilities
Act as the contact person for customers and developers regarding operational processes; Coordinate tasks and incidents; Administer and operate the semantic data platform and AI applications in a high-availability Kubernetes cluster; Support 24/7 on-call coverage
Seniority
Mid-level, hands-on IC
