Director, Operations
Core
Oversee operational efforts for a client business, ensuring efficiency and effectiveness in agency operations through financial oversight, reporting, process development, and project management.
Role type
Director, Operations
Builds
Integrated work systems, processes, and tools for a media agency
Domain
Media agency operations / Healthcare marketing
Required skills
Financial management, Project management, Process development, Stakeholder management, Scope management, Change management, Team leadership, Contractual arrangement management, Workflow optimization, Reporting
Preferred skills
Experience with large-scale digital/media/pharma projects, Proficiency in Microsoft Office Suite and PM tools (Workfront, JIRA, SmartSheets)
Technologies
Workfront, JIRA, SmartSheets, Microsoft Office Suite
Responsibilities
Manage client financials across teams and act as a liaison for client communication. Oversee hours reporting, pacing, and scope of work management to prevent scope creep. Create and manage master project plans for large-scale initiatives and cross-functional teams. Design new systems, processes, and tools for integrated work and streamline workflows. Act as the primary operational support contact for business leads and build bridges across agency teams.
Seniority
Director, strategic leadership & hands-on execution