Technischer Kundensupport (w/m/d) im Bereich Informations- und Kommunikationstechnik (IKT)
Core
Providing technical support for mobile and broadband powerline products, handling customer inquiries and error reports, conducting product training, and acting as a liaison between internal teams and external partners.
Role type
Technical Support Specialist
Builds
Customer support processes and product adoption for mobile and broadband powerline solutions
Domain
Telecommunications / Energy Technology
Deliverable
client delivery
Required skills
Technical support experience, customer service, process improvement, cross-functional collaboration, training delivery (via careerplan.io/jobs/1746563-technischer-kundensupport-wmd-im-bereich-informations-und-kommunikationstechnik-ikt-at-ppc)
Preferred skills
None stated
Technologies
Mobile networks, Broadband Powerline
Responsibilities
Handle incoming customer questions and error reports, conduct product training and onboarding sessions, collaborate with product management and software development teams, contribute to support process optimization
Seniority
Entry to Mid-level