Gruppenleiter Projekt- und Prozessmanagement (m/w/d)
Core
Lead the Project and Process Management team to integrate strategic process management with intelligent IT for customer service excellence.
Role type
Senior Group Leader, Project and Process Management
Builds
Customer service processes, project portfolios, and quality management systems
Domain
Energy sector (Versorgungsbetriebe) + Business Process Management
Required skills
Team leadership, Business Process Management (BPM), Project Management (Agile/Hybrid), Change Management, Process optimization, KPI definition, MS Office, IT understanding, Process modeling
Preferred skills
AI/Automation (Process Mining, RPA, GenAI), Six Sigma, PMP/PRINCE2 certification, Energy industry experience
Technologies
Bizagi, BIC, MS Office, AI tools, Task-Management Systems
Responsibilities
Lead and coach the Project and Process Management team; Analyze, visualize, and document business processes; Drive continuous process improvement (KVP) via digitalization and AI; Manage strategic projects from planning to implementation; Evaluate process performance using KPIs; Develop and maintain quality management and task-management systems.
Seniority
Senior, hands-on IC with team leadership