CX Automations and Projects Lead
Core
Lead a team of Automation Engineers and own the planning, delivery, and tracking of a portfolio of technical projects focused on automations, tools, and AI for the Customer Experience team.
Role type
Senior IC CX Automations & Projects Lead
Builds
CX automation, tooling, and AI solutions
Domain
SaaS / Customer Experience / Hospitality Technology
Deliverable
production ML models
Required skills
Project management, team leadership, automation development, AI solution delivery, cross-functional collaboration, data analysis, risk mitigation, process improvement
Preferred skills
PMP certification, Lean or Six Sigma certification, SaaS or CX operations experience
Technologies
AI, automation tools
Responsibilities
Lead and mentor a team of Automation Engineers; own project portfolio from scoping to adoption; develop and manage project plans, timelines, and budgets; monitor progress and mitigate risks; establish project governance and documentation; track and report on project impact using data-driven metrics.
Seniority
Senior, hands-on IC