Manager, Financial & Payment Operations
Core
Lead operational execution of a complex healthcare payments ecosystem spanning payment processing, settlements, reconciliation, collections, and money movement.
Role type
Manager, Financial & Payment Operations
Builds
Scalable operational processes and modernized payment infrastructure for a growing healthcare payments environment
Domain
Healthcare + Payments/Fintech
Required skills
Payment operations lifecycle management, ACH and card payments expertise, settlements and reconciliation, collections operations, vendor and BPO management, financial controls, operational risk management, analytical reporting, process automation
Preferred skills
Healthcare payments experience, regulated financial environment experience
Technologies
ACH, card payments, payment processors, sponsor banks, gateways
Responsibilities
Own the operational lifecycle of payment processing including execution, settlements, returns, exceptions, and reconciliation; Develop and improve payment operations processes to increase scalability, automation, and accuracy; Establish and manage collections operations including workflows, segmentation, and vendor coordination; Partner with BPO providers to ensure service quality and operational performance; Manage relationships with payment processors, banks, and financial service partners; Define service-level agreements and monitor vendor performance; Develop operational dashboards and reporting for payment performance and KPIs; Partner with cross-functional teams on payment infrastructure improvements and modernization projects.
Seniority
Manager, operational leadership