Associate, Account Management
Core
Provide first-level technical support and guidance to clients on audience product usage, analyze campaign reports, and act as a liaison between client services and technology teams.
Role type
Associate Account Management (Client Services)
Builds
Client adoption of audience products and optimized digital campaign strategies
Domain
Digital Marketing / Data & Identity
Deliverable
client delivery
Required skills
Digital campaign report analysis, social and programmatic platform management, client needs assessment, multi-project management, process automation
Preferred skills
English (B2), proactivity in adopting new tools
Technologies
Social platforms, programmatic platforms, audience product tools
Responsibilities
Act as primary point of contact for technical inquiries and troubleshooting; Develop and automate internal usage processes and guidelines; Identify and report bugs to product/technology teams; Analyze client reports and provide optimization guidelines; Partner with Sales to increase client lifetime value