Program Management Associate Director
Core
Lead operational excellence for a modern, AI-enabled production unit by defining operating models, standardizing workflows, and driving automation/AI adoption for a distributed team.
Role type
Senior IC operations director (production/operations)
Builds
High-throughput, standardized production engine for media/creative clients
Domain
Media & Creative Services / Operations Technology
Required skills
operations leadership, process transformation, workflow management platforms, process automation, change management, systems thinking, distributed team coordination, AI application
Preferred skills
experience in creative agency/production studio/BPO, managing geographically distributed teams
Technologies
workflow management platforms, AI tools, automation solutions
Responsibilities
Stand up the operating model and configure 50+ distinct delivery workflows; Lead onboarding of ~150 team members onto new workflow platforms; Identify and implement process automation and AI augmentation opportunities; Establish operational standards and governance; Drive continuous improvement and efficiency across the unit.
Seniority
Director, strategic leadership & execution
