Services Operations Specialist
Core
Process and coordinate technology device orders (shipping, retrieval, exchange, deployment) for assigned client accounts, ensuring accuracy and SLA compliance.
Role type
Operations Specialist (Order Management)
Builds
Technology device fulfillment and order lifecycle management for enterprise clients
Domain
IT Services / Supply Chain Operations
Deliverable
product features
Required skills
Order management, ticket monitoring, inventory tracking, RMA processing, stakeholder coordination, data accuracy
Preferred skills
Back-office processing, ServiceNow, SAP, graveyard shift availability
Technologies
ServiceNow, SAP
Responsibilities
Process and release orders for device shipping, retrieval, exchange, and deployment; Monitor order and ticket queues; Investigate receiving and order discrepancies; Manage back-orders and ETAs; Partner with vendors for RMAs and warranty claims; Maintain accurate product and inventory information; Manage team mailbox and respond to inquiries.
Seniority
Mid-level, hands-on IC