Associate ServiceNow
Core
Designing, developing, and maintaining technical solutions on ServiceNow ITSM/CSM modules for Publicis Groupe agencies.
Role type
Associate ServiceNow Developer (ITSM/CSM)
Builds
ITSM toolset components, scoped Apps, integrations, and reports for internal service management.
Domain
IT Service Management (ITSM) / Enterprise Software Development
Required skills
ServiceNow platform administration, ITIL process implementation, JavaScript scripting, REST/SOAP integrations, UI development, data import and transformation, business rules, scoped App development
Preferred skills
Additional ServiceNow Suite certifications, ServiceNow licensing knowledge
Technologies
ServiceNow, JavaScript, CSS, HTML, Angular, REST API, SOAP
Responsibilities
Implement ITSM tools (Incident, Service Request, Problem, Change, Configuration Management), create/modify ITSM components, write scripts and business rules, develop REST/SOAP integrations, manage knowledge base and data loading, provide technical support and documentation
Seniority
Mid-level, hands-on IC
