Sr Manager- Product Management- Personalization & Web Platforms
Core
Lead the strategic vision and roadmap for Vanguard's secure client website (Vanguard.com), focusing on personalization, navigation, and web platform optimization to enhance the overall client experience.
Role type
Senior Manager, Product Management (Web Platforms & Personalization)
Builds
Vanguard.com logged-in experience, including personalization features, global navigation, and design systems for B2C clients.
Domain
Financial Services / Digital Experience
Deliverable
product features
Required skills
Strategic roadmap ownership, team leadership (Product Owners), agile facilitation, user experience design, data analysis (qualitative/quantitative), cross-functional collaboration, digital product modernization.
Preferred skills
AI/ML experience, graduate degree.
Technologies
Agile frameworks, CMS, Design Systems, Web Platforms.
Responsibilities
Lead a team of Product Owners to direct agile teams and production support; prioritize work to meet business goals and deadlines; audit the site for UI/usability improvements; ensure quality software delivery; optimize agile implementation efficiency; drive experimentation and innovative solutions; manage key digital channel metrics (CSAT, availability, response time).
Seniority
Senior, hands-on IC with team leadership