Customer Service Officer
Core
On-site customer support and issue resolution for live events, ensuring attendee satisfaction and smooth event execution.
Role type
Customer Service Officer (Event Operations)
Builds
Safe and successful live events for attendees
Domain
Event management / Security services
Deliverable
product features
Required skills
Customer service, issue escalation, stakeholder communication, feedback analysis, documentation, physical stamina
Preferred skills
RSA certification, driver's licence, travel flexibility
Responsibilities
Greet and assist event attendees, address and resolve customer enquiries, escalate issues promptly, support event planning and execution, collect and analyse customer feedback, maintain accurate documentation of interactions
Seniority
Individual Contributor, operational level
Sourced via viewjobs · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.