Sachbearbeitung [m|w|d] im 2nd Level File- und Printservice, Malwareschutz
Core
2nd Level support specialist for file/print services and malware protection, handling unresolved tickets from first level support.
Role type
2nd Level IT Support Specialist (File/Print/Malware)
Builds
Stable desktop environments and secure file/print infrastructure for public administration
Domain
Public Administration / IT Infrastructure
Required skills
Troubleshooting, File system management, Print service management, Malware analysis, System restoration, Documentation
Preferred skills
System integration training, IT system electronics training, 4+ years IT experience
Technologies
File services, Print services, Malware protection tools, Volume shadow copies
Responsibilities
Locate, analyze, and resolve incidents; Client-side troubleshooting for offline files; Restore files and directories from volume shadow copies; Manage component lifecycle from setup to decommissioning; Evaluate malware alarms and initiate remediation; Create and update operational documentation