Lead Client Support Engineer
Core
Lead production support engineer responsible for monitoring, troubleshooting, and managing production incidents for data platforms serving digital marketing clients.
Role type
Senior IC production support engineer
Builds
Production-ready data processing pipelines and reporting solutions for marketing clients
Domain
Digital marketing data platforms and cloud infrastructure
Deliverable
production ML models
Required skills
SQL, Unix/Linux administration, Python scripting, web services integration, database architecture, incident management, root cause analysis, process improvement
Preferred skills
ITIL framework, ETL concepts, AWS/Azure, Jupyter Notebook, Power Automate, BI tools
Technologies
Microsoft Cloud, Control-M, VSTS/GitHub, Confluence, IIS, Apache, Tomcat, DataStage, Snaplogic, SFMC, NewRelic, SumoLogic
Responsibilities
Monitor and verify program execution and processing variances; Manage production alerts and execute run-book actions; Troubleshoot failures and perform root cause analysis; Act as liaison between client and operations support; Mentor team members and manage vendor transitions; Document operational activities and update knowledge bases
Seniority
Senior, hands-on IC with people management responsibilities
