Kundenberater:in (d/m/w) im First/Second Level Support - Lexware Finanzmanager
Core
Provide first and second level support for Lexware Finanzmanager banking software via phone and email, helping customers with usage questions and technical issues.
Role type
Customer support specialist (first/second level)
Builds
Lexware Finanzmanager banking software for self-employed individuals and small businesses
Domain
Financial technology / Banking software
Deliverable
client delivery
Required skills
Customer service, problem analysis, software troubleshooting, documentation, process optimization, MS Office, Windows OS
Preferred skills
Experience with log files, understanding of scrapers, IT/Software vocational training
Responsibilities
Answer customer questions via phone and email, analyze and resolve technical issues, document bugs and escalate to development, identify process improvements, collaborate with development teams
Seniority
Entry to Mid-level