Scrum Master & Team Facilitator (d/m/w) - Remote
Hybrid
Core
Facilitate self-organization and continuous improvement for Customer Happiness teams (Content & Automation) to enhance support efficiency and knowledge management.
Role type
Senior Scrum Master & Team Facilitator
Builds
Knowledge base for customer support and AI solutions, automation workflows for support heroes
Domain
SaaS Product Support / Customer Happiness
Deliverable
production ML models
Required skills
Agile coaching, Scrum/Kanban facilitation, system thinking, conflict resolution, hybrid team management, AI integration
Preferred skills
Sociocracy 3.0, SySt, scaled agile environments
Technologies
Scrum, Kanban, Sociocracy 3.0, SySt, AI tools
Responsibilities
Facilitate team formats for learning and decision-making, design lightweight work structures, make dependencies visible, integrate AI into daily workflows
Seniority
Senior, hands-on IC