Kundenberater Krankenversicherung (m/w/d)
Core
Handling contract changes, tariff switches, and renewals for existing customers in health insurance, including risk assessments and cancellations.
Role type
Senior customer service representative (health insurance)
Builds
Contract modifications and retention strategies for health insurance policies
Domain
Health insurance / Insurance services
Deliverable
client delivery
Required skills
Health insurance contract law, Social security law, Data protection regulations, Insurance tariff systems, Civil law basics, MS Office, Medical diagnosis knowledge
Preferred skills
Experience in risk assessment, Medical background
Responsibilities
Process contract changes and tariff switches, Conduct risk assessments per guidelines, Handle cancellations and complex client inquiries, Implement customer retention measures, Coordinate with internal departments and external partners, Mentor new employees