IT-Servicetechnik (m/w/d)
Core
Provide, commission, and decommission workplace hardware; resolve hardware/software issues; support users; manage mobile devices and network infrastructure.
Role type
IT Service Technician (IC)
Builds
Workplace hardware, mobile device configurations, network connectivity
Domain
Public Administration / IT Infrastructure
Deliverable
physical/clinical work
Required skills
Hardware setup and troubleshooting, software troubleshooting, mobile device management, network cabling and configuration, Active Directory management, documentation management, client field service, helpdesk ticketing
Preferred skills
ITIL V4 process knowledge, Microsoft Windows Client expertise, security product knowledge, database familiarity
Technologies
Microsoft Windows, Active Directory, Mobile Device Management, Helpdesk/Ticketing systems
Responsibilities
Deploy and decommission workplace hardware, migrate workstations, troubleshoot hardware and software faults, configure mobile devices, manage network cabling and infrastructure, maintain operational documentation, coordinate repairs with external vendors
Seniority
Mid-level, hands-on IC
