Wellness Health Coach - Behavioral Health
Core
Provides telephonic assessments, coaching, and education to members with chronic conditions and behavioral health needs to improve health outcomes.
Role type
Behavioral Health Coach (Clinical)
Builds
Telephonic wellness care plans and outreach programs
Domain
Behavioral Health / Managed Care
Required skills
Clinical mental health assessment, treatment plan development, telephonic coaching, care coordination, health education, goal setting, outcome monitoring, provider interaction, documentation compliance
Preferred skills
Experience with Medicaid/MHAs, inpatient psychiatric care, STAR CHIP programs, bilingual English/Spanish
Technologies
MS 365 (Co-Pilot, Excel, Outlook, OneNote, Word, PowerPoint, Teams)
Responsibilities
Perform telephonic assessments to determine clinical risk and readiness to change; Provide telephonic support and coaching for ongoing wellness care plans; Assist members in developing attainable wellness goals; Monitor wellness plans and member status to recommend care plan adjustments; Interact with healthcare providers to align wellness plans with medical plans of care; Collect and maintain member information for compliance; Provide feedback to leadership on care quality improvements.
Seniority
Mid-level, hands-on IC