Deputy Store Manager
Core
Deputy Store Manager for Bellroy's first Melbourne store, leading retail operations, customer experience, and team development for a sustainable leather goods brand.
Role type
Senior retail operations manager (Deputy Store Manager)
Builds
Physical retail store operations and customer experiences for Bellroy bags and accessories
Domain
Retail / Sustainable fashion accessories
Deliverable
product features
Required skills
Retail supervisory experience, customer relationship management, operational execution, team training and coaching, inventory and cash handling, data analysis for performance, adaptability in early-stage environments
Preferred skills
Passion for product craftsmanship, comfort with ambiguity, influence without authority
Technologies
POS systems, inventory management software
Responsibilities
Lead morning huddles and weekly team briefings, resolve escalated customer complaints and warranty queries, analyze sales performance data to drive product strategy, train and mentor retail staff, manage stock processes and deliveries, maintain store visual standards and floor layout