Complaints Manager - 12 Month Fixed Term Contract
Hybrid
Core
Review customer cases and accurately apply complaint handling policies to resolve complex pension queries and deliver great customer outcomes.
Role type
Senior IC complaints manager (pensions)
Builds
Customer resolution outcomes for SIPP Pensions within Embark and legacy brands
Domain
Financial services / Pensions
Deliverable
client delivery
Required skills
complaint handling, decision-making, telephony, customer communication, problem solving, journey improvement
Preferred skills
SIPP pension product experience
Responsibilities
Investigating customer complaints with multiple points, answering customer queries, resolving customer frustrations, building trusted relationships with customers, identifying recurring issues and customer risks
Seniority
Senior, hands-on IC