Lead Product Owner - Operational Workflow
Core
Own the W&I Operational Workflow product within the Colleague & Customer Service Platform, setting vision and strategy to modernize processes and end-to-end journeys for 28 million customers.
Role type
Lead Product Owner (Operational Workflow)
Builds
Modernized operational workflow capabilities and end-to-end customer service journeys
Domain
Financial services / Banking operations
Deliverable
product features
Required skills
Product vision and strategy, backlog management, agile delivery leadership, commercial acumen, stakeholder influence, roadmap planning, value prioritization
Preferred skills
Experience leading multiple feature teams, modernization of operational tools, simplification of workflows
Technologies
Cloud platforms, Agile frameworks
Responsibilities
Set and own the product vision, strategy, and multi-year roadmap; Identify and prioritize high-value modernization opportunities; Translate customer and operational needs into reusable capabilities; Lead high-performing feature teams; Own the product backlog and make trade-off decisions; Define objectives, key results, and product measures; Build investment cases and manage dependencies
