Key Account Specialist (m/w/d)
Core
Operative Betreuung und Koordination von B2B-Kunden für Trading Card Games (TCG), inklusive Angebotserstellung, Auftragsabwicklung und Reporting.
Role type
Key Account Specialist (B2B Operations)
Builds
B2B customer orders, quotes, and delivery coordination for trading card games.
Domain
Retail / Trading Card Games (TCG)
Deliverable
client delivery
Required skills
B2B customer contact, order coordination, ERP/CRM system usage, data entry accuracy, reporting and analysis, multilingual communication (German/English)
Preferred skills
Experience in trading card games (Magic, Pokémon, Lorcana), technical affinity with shop systems
Responsibilities
Handle customer inquiries and orders via email, webshop, and phone; prepare quotes and pricing conditions; coordinate orders between customer, warehouse, and shipping; manage returns; maintain customer data in CRM; generate sales reports and prepare quarterly reviews.
Seniority
Entry to Mid-level