Customer Journey Manager (12-month FTC)
Core
Design and deliver smarter cost planning capabilities to simplify processes and improve decision-making across Finance and the wider business.
Role type
Senior transformation manager (cost planning & finance transformation)
Builds
Future-state cost planning solutions and operating models
Domain
Banking / Financial Services / Enterprise Planning
Deliverable
product features
Required skills
Large-scale business transformation, finance transformation, planning/forecasting/reporting, stakeholder facilitation, process simplification, agile delivery
Preferred skills
Group Planning, Oracle EPM/FCCS/EPBCS, Banking/Financial Services, product-led/platform-based organisations
Responsibilities
Lead discovery, design, and delivery of cost planning transformation; Translate complex business requirements into customer journeys and prioritised backlogs; Facilitate workshops with stakeholders to define future-state operating models; Drive resolution of planning difficulties and manual processes; Define target customer journeys and success measures; Shape transformation roadmaps and support prioritisation across feature teams; Ensure solutions align with Finance Platform and Data strategies; Champion agile delivery and continuous improvement.
Seniority
Mid-Senior, hands-on IC
