Aftercare Manager - Lloyds Living
Core
Oversees the day-to-day delivery of the aftercare service, managing a team of Aftercare Coordinators and ensuring defects are effectively managed through to End of Defects completion.
Role type
Senior Aftercare Manager (Property Management)
Builds
Defect resolution workflows and customer service standards for new residential developments
Domain
Residential property management and housebuilding
Required skills
Team leadership, defect management, stakeholder management, contract negotiation, performance monitoring, reporting, Microsoft Office, defect management platforms
Preferred skills
Residential developer experience, knowledge of defect liability processes, contractor relationship management
Responsibilities
Manage and develop a team of Aftercare Coordinators, oversee defect management from notification to sign-off, act as escalation point for complex issues, manage relationships with developers and contractors, drive accountability through performance reviews, monitor team performance and service levels, ensure accurate record keeping and reporting.
Seniority
Senior, hands-on IC