Aftercare Manager - Lloyds Living
Core
Manage the day-to-day delivery of aftercare services, leading a team of coordinators to resolve property defects from notification through to final sign-off.
Role type
Senior Aftercare Manager (Property Defects)
Builds
Defect resolution workflows and customer satisfaction for new residential developments
Domain
Residential property management and housebuilding
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, defect lifecycle management, stakeholder negotiation, performance monitoring, process improvement, Microsoft Office, defect management platforms
Preferred skills
Residential developer experience, knowledge of defect liability periods, contractor relationship management
Technologies
FixFlo
Responsibilities
Manage and develop a team of Aftercare Coordinators; oversee defect management from notification to End of Defects sign-off; act as escalation point for complex issues; manage relationships with developers and contractors; drive accountability through performance reviews; monitor team performance and defect ageing; ensure accurate record keeping and reporting; provide timely communication to customers; identify recurring issues for continuous improvement.
Seniority
Senior, hands-on IC