Case Manager
Core
Provide intensive, person-centred case management and informal counselling to young people (aged 12-18) and families experiencing family conflict, disengagement, housing instability, or risk of homelessness.
Role type
Senior IC case manager (youth services)
Builds
Safety, stability, and long-term wellbeing outcomes for vulnerable youth and their families
Domain
Social services / Youth support / Community welfare
Required skills
Case management, informal counselling, advocacy, risk assessment, family engagement, stakeholder coordination, program development, record keeping, community networking
Preferred skills
Experience with complex trauma, substance use, and social isolation; knowledge of government and non-government services
Technologies
None stated
Responsibilities
Conduct intake, assessment, and risk assessment processes; build therapeutic relationships with young people and families; deliver support planning, case reviews, and progress monitoring; facilitate family reconciliation activities; connect clients with services for health, education, employment, and housing; maintain relationships with schools and community stakeholders
Seniority
Mid-level, hands-on IC