Director Student Services
Core
Leading student experience and services across all campuses to ensure student satisfaction, retention, and graduation rates.
Role type
Director of Student Services
Builds
Student success programs, cross-campus policies, and operational procedures for on-campus and distant learning students.
Domain
Higher Education
Deliverable
dashboards & analysis
Required skills
Leadership and strategic management, data analytics and reporting, student information systems, crisis management, cross-functional collaboration, policy compliance, program development.
Preferred skills
Local language proficiency (French, German, Spanish), experience with intercampus mobility programs.
Responsibilities
Supervise Advising and Student Engagement staff, oversee student satisfaction assessments and reporting, coordinate student onboarding and retention initiatives, resolve complex student concerns and crises, manage academic processes and intercampus mobility, foster collaboration among campus teams.
Seniority
Director, strategic leadership & operations
