Leiter Kundenzentrum (m/w/d)
Core
Leading a customer service center for a large municipal housing company, managing property administration, tenant relations, and team leadership.
Role type
Senior property management center manager
Builds
Residential property portfolio management and tenant service operations
Domain
Real estate / Housing / Social housing
Required skills
Team leadership, property administration, tenant relations, budget management, legal compliance, crisis management, process optimization
Preferred skills
Digital process development, stakeholder management
Technologies
Property management systems, reporting tools
Responsibilities
Lead and develop the customer center team, manage property administration and tenant care, handle rent adjustments and legal disputes, coordinate crisis management and neighborhood stabilization, optimize digital processes and cross-departmental collaboration
Seniority
Senior, hands-on IC